Urgent appointments
We always have on the day appointments with the duty team which are released at 8am every day. These appointments are for patients who are unwell, symptomatic and cannot wait for routine appointments. However, if your condition has been ongoing for a long time, we may ask you to book a routine appointment.
The duty team consists of GPs, paramedics, advanced clinical and nurse practitioners and a prescribing pharmacist.
To request an urgent appointment for today:
- phone us on 0118 969 0160,
- visit the surgery and speak with a Care Navigator
When you call, our care navigators will ask you questions about your health condition and will use your answers to direct you to the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in the next 6 weeks:
- use our ‘Health Problem’ help form
- phone us on 0118 969 0160, Monday to Friday from 11am to 6.30pm
- Use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Appointment Synchronisation
To do this, please use the ‘long term condition synchronisation form‘.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Patients can book in to see any clinician, however, for consistency it is always advisable to go back to the same clinician who has been dealing with an issue.
Please be advised different clinicians deal with different issues eg issues with moles & menopause.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- use our online appointment cancellation form
- phone us on 0118 969 0160, Monday to Friday from 8am to 6.30pm
Blood Test Appointments
Due to ever increasing demands on our services, please be aware that you will be asked to have this at alternative locations unless you are frail, undergoing cancer treatment, or needing regular blood tests for warfarin or rheumatology.
Royal Berkshire Hospital, Reading & Bracknell Urgent Care Centre, Brants Bridge
– Online Appointment Healthcare Platform – Swiftqueue
– Or ring 0300 613 4117
Children’s Blood tests aged 5 – 12 years
Children’s Blood tests aged under 5 years & children with special needs
The results will come back to the clinician who requested the test & the results can be viewed online via the NHS app.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits can be arranged for housebound patients by calling us in the morning, ideally by 10.30am so we can organise these. Either the registered GP or someone from the duty team will visit and they may phone beforehand.
If relevant, please advise us of your key safe number, or how we can enter the property.